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Delivery

 

• Delivery is between 3 - 7 working days* from the moment you submit your order.  At this time, we are unable to offer Express Delivery services.

• Delivery is Monday to Saturday (excluding Public Holidays).

• If your order is above £30.00, no delivery charge will be applied. If your order value is less than this, the delivery charge is £3.95.

• Delivery is fully tracked, and delivery notifications via SMS and email are provided.

• We’ll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into ‘My Account’ and viewing your most recent orders.

• A signature may be required on receipt.

• If you're not available to take delivery of your parcel, the carrier will leave a delivery card advising if your parcel has been delivered to a safe location, left with a neighbour or how to arrange collection.

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Lily Heritage cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

DELIVERY DATE

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. It's also worth checking if there are any local delays in your area.

You’ll be able to follow your order if it’s been sent with a trackable service. To check this, all you need to do is log into ‘My Account’ and view your order. If the status shows ‘Track This Order’, just click the link and you’ll be able to follow your parcel. If the status shows ‘Shipped’, your order has been sent with your local postal service and isn’t trackable.

Your tracking link will be able to provide up to date information on the status of your order.

If your estimated delivery date has passed and you haven’t received your order, please contact us at [email protected] where one of our team will help you.

EUROPEAN DELIVERY

  • At this time we cannot offer Express delivery services for most of the countries that we ship to.
  • Tracking is available on some Standard Delivery services. You will receive a shipping confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey.
  • Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.


Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.

  • Your order will be sent out via the most suitable carrier, dependent on size and weight.
  • Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
  • If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
  • Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.


*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Lily Heritage cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

 

Lily Heritage Limited, Company Registration Number: 10514834